Return & Exchanges

Ovlan is committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs. If you are unsatisfied for any reason with your purchase, you can return or exchange within 30 days of purchasing the item in unused Condition in original packaging that it came in, and with all tags attached for a full refund.

Returns or exchanges are quick, easy, and free within the 50 states using ground shipping via either Fedex or UPS. Our customer service team is available 7 days a week at info@ovlan.com should you have any additional questions.

Please follow this simple 3-step process:

  • Sign in to your account on Ovlan and go to your account area
  • Select the order you want to return
  • Press “Request Return” and follow the process.

Ovlan Speedy Exchange

For the fastest service, Email Customer Service at info@ovlan.com to request a Speedy Exchange. We’ll place an order for your new item(s) right away. We’ll need to charge you the purchase price. Once we receive your return, we’ll credit you for the cost of the original item(s).

Refunds

Credit and debit card purchases will be refunded to the card on which they were originally charged. Please note that outbound shipping charges on your initial order, such as express shipping charges and international shipping charges, are not refunded.

Ovlan Speedy Exchange

For the fastest service, Email Customer Service at service@ovlan.com to request a Speedy Exchange. We’ll place an order for your new item(s) right away. We’ll need to charge you the purchase price. Once we receive your return, we’ll credit you for the cost of the original item(s).

Refunds

Credit and debit card purchases will be refunded to the card on which they were originally charged. Please note that outbound shipping charges on your initial order, such as express shipping charges and international shipping charges, are not refunded.

Refunds processing time is 1-2 business days after receiving the product.